Terms of Service

At LUVTAGS, we take immense pride in crafting high-quality custom engraved dog tags that are tailored to meet your unique preferences. As each item is personalized specifically for you, we maintain a "No Return" policy on all custom engraved dog tags. However, our commitment to customer satisfaction means that we will go the extra mile to ensure your happiness with your purchase. Please take note of the following guidelines:

1. No Return Policy for Personalized Items: Due to the individualized nature of custom engraved dog tags, we do not accept returns or exchanges for items once they have been personalized and shipped. This policy helps us maintain the uniqueness and exclusivity of each order.

2. Order Verification: Before placing your order, we kindly ask you to carefully review the customization details provided during the checkout process. It is essential to ensure that all information is accurate and error-free.

3. Quality Assurance: Our team of skilled artisans works diligently to ensure that each custom dog tag is crafted with precision and meets our strict quality standards. If you receive a dog tag with any production defect or mistake on our part, please contact us immediately, and we will gladly rectify the issue.

4. Assistance for Unhappy Customers: We understand that despite our best efforts, there might be instances when you are not fully satisfied with your purchase. In such cases, we encourage you to reach out to our customer support team within 14 days of receiving your order. We are committed to working with you to find an appropriate solution.

5. Resolution Options: Upon contacting our customer support team, we will explore various options to address your concerns, which may include:

a. Re-Engraving: If the issue is related to an error in the engraving, we will re-craft the dog tag with the correct details.

b. Store Credit: In certain circumstances, we may offer you a store credit that you can use towards your next purchase.

c. Refund: While we generally don't offer refunds for personalized items, we may consider refunds on a case-by-case basis, depending on the specific circumstances of your situation.